Customer Service and Tech Support Outsourcing Philippines.

Professional Customer Service and Tech Support Reps From $6 Per Hour

Virtual Coworker provides highly talented customer service staff and tech support outsourcing in the Philippines. Increase customer satisfaction by hiring support staff:

  • Email, Phone, & Live Chat Support
  • Answer Questions & Help Resolve Problems
  • Build Strong Relationships with Customers
  • Technical & Administrative Back-Office Support
  • Retain Customers & Grow Your Business
  • Troubleshooting & Customer Support
Previous Slides
Carmela Headshot
Carmela
Customer Rep

Most of Carmela's experience has been spent in Customer Service. She has a successful track record of handling customer ...

Experience

9 Years

Specialties

Customer Care, Customer Disputes

Gerald Headshot
Gerald
Customer Rep

Gerald has worked for a Teleshopping Account, which services clients in the US, Canada and Hawaii and has received recog...

Experience

12 Years

Specialties

Customer Care, Technical Support

Cathy Headshot
Cathy
Customer Rep

Cathy has been working in the BPO industry for 9 years. Billing Expert in various lines of business.She was trained at a...

Experience

9 Years

Specialties

Technical Support, Customer Care, Conference Facilitating

Next Slides
Talk to Us for a Free Consultation
Part-time or Full-time<br>Dedicated Virtual Assistants<br>(min. 20 hours per week)
Part-time or Full-time
Dedicated Virtual Assistants
(min. 20 hours per week)
Virtual Assistants<br>From $6 an hour<br>Save up to 80%<br> on salary costs
Virtual Assistants
From $6 an hour
Save up to 80%
on salary costs
Top 1% of Candidates<br>Virtual Staff work<br>Your Timezone<br>No Recruitment Fees
Top 1% of Candidates
Virtual Staff work
Your Timezone
No Recruitment Fees
Headquarters in US & Australia<br>Expert Virtual Assistant Recruiters<br> in the Philippines
Headquarters in US & Australia
Expert Virtual Assistant Recruiters
in the Philippines

Virtual Customer Service and Tech Support from the Philippines

Virtual assistants are outsourced professionals who provide remote support for various administrative and personal tasks.

In the context of customer service and tech support, virtual assistants can provide flexible, cost-effective, and high-quality support for businesses of all sizes. Many businesses are turning to virtual assistants from the Philippines for their customer service and tech support needs, due to the country's highly skilled and experienced workforce.

Hiring a virtual assistant for customer service and tech support offers many benefits, including:

  • Flexibility in working arrangements, especially with 24/7 coverage: Virtual assistants can provide around-the-clock customer service and technical support to clients, ensuring that their needs are met even outside of regular business hours.
  • Access to a large pool of qualified talent in the Philippines, known for their excellent customer service skills and technical expertise: The Philippines is home to a large and highly skilled workforce, with a strong focus on customer service and technical support. Virtual assistants from the Philippines are known for their professionalism, attention to detail, and ability to provide high-quality support to clients around the world.
  • Cost-effectiveness compared to hiring in-house staff: Virtual assistants from the Philippines offer competitive rates compared to hiring in-house staff or outsourcing to other countries. This makes it easier for businesses of all sizes to access high-quality customer service and technical support without breaking the bank.
  • Streamlining workload and improving productivity, particularly for businesses with a high volume of customer inquiries and technical issues: By outsourcing customer service and technical support tasks to a virtual assistant, businesses can focus on other strategic activities, while ensuring that their customers are well taken care of. This can help improve productivity and overall business performance.

Services Offered by Virtual Assistants for Customer Service and Tech Support Virtual assistants from the Philippines offer a range of services for customer service and tech support, including:

  • Answering customer inquiries and resolving technical issues via email, chat, and phone: Virtual assistants can provide prompt and professional responses to customer inquiries and technical issues, ensuring that customers are satisfied with the service they receive.
  • Providing technical support for software, hardware, and other digital products: Virtual assistants can troubleshoot technical issues and provide solutions to customers, helping to improve their experience with digital products and services.
  • Managing customer accounts and updating customer information: Virtual assistants can handle customer accounts, updating information as needed and ensuring that customers have access to the products and services they need.
  • Generating reports and providing insights on customer service and technical issues: Virtual assistants can provide data and insights on customer service and technical issues, helping businesses to identify areas for improvement and make informed decisions.
  • Handling billing and payments: Virtual assistants can handle billing and payment inquiries, ensuring that customers are invoiced and paid on time.
  • Updating knowledge base and FAQs: Virtual assistants can update knowledge bases and FAQs with the latest information, ensuring that customers have access to accurate and up-to-date information.

Job Role-Specific Content

For customer service and tech support roles in particular, virtual assistants from the Philippines can provide a range of support services, including:

  • Customer service representatives: Virtual assistants can provide prompt and professional responses to customer inquiries and issues, ensuring that customers are satisfied with the service they receive.
  • Technical support representatives: Virtual assistants can troubleshoot technical issues and provide solutions to customers, helping to improve their experience with digital products and services.
  • Quality assurance analysts: Virtual assistants can monitor and evaluate customer service.
thumbs up

Frequently Asked Questions

Virtual Assistant FAQs

Customer Service focuses on the experience of the customer. Tech support focuses on resolving a technical issue or problem in the fastest, most cost-effective way. The aim is to solve technical problems such as installation issues, login errors, and other technical difficulties.

Our Specialists have excellent English skills. You will be able to experience their communication skills during your interview and may administer any mini-test activities you wish for further verification of their skill-sets.

Typically, this is done via live chat, email, or phone, you will need to set-up your own VoIP phone system. VoIP is an acronym for Voice over Internet Protocol that describes the method to place and receive phone calls over the internet.

Staff work 8 hours per shift, so you would need to hire 3 people to cover for 24 hours.

Since they are dedicated to you, there isn't a back-up person to cover while they are away unless.

Recruitment & Hiring FAQs

With higher education set as a priority in the Philippines, the literacy rate in the country is 94%, making them the fourth largest English-speaking country in the world. The Philippine public and private university system combined produces almost 700,000 graduates per year, many are technically proficient, with degrees in computer science and programming. At least 50% of total graduates, obtained degrees in business administration, marketing/communications, and other areas.

Very simply, there is a huge amount of work that is invested into hiring offshore staff. We handle the tasks of pre-screening candidates, completing reference checks, and taking care of payroll and HR requirements.

Our highly trained recruitment team has access to large resume databases and advertises roles across multiple job sites, where they are able to reach to top candidates. Recruiters also check references before they present you with a resume to review, ensuring that you are truly preparing to interview a candidate who possesses the right skillset and performs at a high caliber.

Any role that can be performed virtually. Jobs that require specialized skills can easily be filled by qualified Filipinos. A short list of these outsourcing job roles includes web and graphic design, software design and testing, bookkeeping, customer support, digital marketing, lead generation, and virtual assistance.

No, all of our staff are in search of longer term positions with a minimum of 1 month.

Staff will work your preferred time zone. Full-time staff works 9 hours with a 1-hour lunch break and part-time staff works 4 hours per day.

Your staff work a minimum of 20 hours per week and can work up to 40 hours per week. Staff are also available to work overtime, which is billed at the normal hourly rate.

Allow at least 3 days to sign and return the Client Services Agreement and automatic direct debit or credit card form. Once we have received these forms, we will install the staff’s time tracking software so they are ready for their first shift.

The contractor is required to have a quiet place to work, typically a separate room within their house. They must also have a reliable DSL Internet connection and up-to-date computer.

It is not uncommon for commute times to last up to 2 hours in the Philippines. Working from home eliminates this wasted time and lends to a fresh mind at the beginning of each shift.

We do not provide a phone system for staff, but there are a number of VoIP phone services that can easily be set up.

Billing & Invoicing FAQs

Your first invoice is for the remaining work days for that month. This must be paid prior to your staff’s start-date. On the 1st of each month, you will receive an invoice for 1 month in advance with adjustments for actual hours worked in the previous month. Your credit card will automatically be charged on the 5th of each month. As you can appreciate, it is very important that all contractors are paid on time.

For companies located in Australia, New Zealand, Asia and UK are billed in Australian Dollars (AUD). For companies located in the United States, Canada and elsewhere are billed in US Dollars (USD).

We accept both Visa and Mastercard and there are NO surcharges for using credit cards. Australian customers also have the option of using automatic direct debit.

You are only required to pay for hours worked, as there is no obligation to pay sick days or holidays. However, if you would like to provide compensation to staff for time off, you are welcome to do so at your discretion.

It is up to you if you would like your staff to work during public holidays, but some staff may request time off during public holidays in the Philippines.

Managing Your Staff FAQs

Maintain open lines of communication by treating your staff as though they are located in the same office and check in with them regularly. Establish regular team huddles to discuss your business goals and get your staff motivated.

Utilize online management tools, such as Google Drive, and connect via Skype.

Many employers use what are called key performance indicators, or KPI’s, to keep a running record of employee activity. These are a great way to establish what everyone in your business should be striving toward.

It is a requirement that all staff use our time-logging software which requires staff to log in at the start of each shift and log out when finished for the day. The software monitors your staff’s activity by taking a screen shot of their desktop every 10 minutes which are sent to you in a daily report.

All staff members are on a probationary period within the first 6 months of work, during which time you are able to terminate them by providing 24 hours notice. After six months, 14 days notice is required to terminate.

How It Works

icon logo

1. Submit your job description form

Our experienced Recruitment Team in the Philippines will source, screen, and interview candidates who are perfect for your role.

line logo

2. Choose your candidates

We’ll send you resume profiles of the best candidates including their hourly rate. You decide who you’d like to interview.

icon logo
line logo
icon logo

3. We’ll get them set up

After you choose your coworker, we’ll organize the paperwork and get them set up in our payroll and time tracker system.

line

4. We support you and your Virtual Coworker

We’ll send you daily reports of their logged hours, including a link to all screenshots, and provide ongoing support for you both.

icon logo
star.svg

Success Stories

Previous Slides
Jennifer Santoyo Headshot

Knowing that there is a variety of dedicated, motivated, highly-skilled talent with which VC can match us in a timely manner, is invaluable and has changed the way that we view team building. We will continue to work with Braden and his team for the foreseeable future.”

Jennifer Santoyo - Immersive

Leon Portrait

To be able to zero in on a suitable person with the skills that we required from Day One has been amazing. The alternative would have been spending large sums on trying out and training different applicants. My staff has excellent English, is highly skilled in Microsoft applications, pleasant, capable of finding solutions, independent and trustworthy. She is capable of meeting challenges and willing and able to learn new systems and methods of operation.The screening process of Virtual Coworker has enabled us to get straight into work without complications. We highly recommend their services. Virtual Coworker provides best virtual assistants from Philippines.

Leon - Director, HR industry

Mindy Prestage Headshot

Virtual Coworker has given us a gift. Our VC is amazing; even better, is she is part of our team. The recruitment process was painless and we were able to conduct several very short interviews based on great profiles provided to us. Our VC has been with us now for 2 years and almost immediately we moved her from part-time to full-time. She is able to take on a variety of tasks and communicate smoothly with our team throughout the day like she was right here with us. It is a pleasure having her with us.

Mindy Prestage - LINK

Next Slides
View All Stories
Thumbs Up Icon

Hospitable, service oriented, and customer focused

In the Philippines, English is taught in schools as one of two official national languages, creating a highly proficient pool of customer service reps. Additionally, Filipinos are a very hospitable, service oriented, and customer focused people. Our customer service staff at Virtual Coworker are experienced, well trained and most of the time you can't even tell that they are located offshore.

At Virtual Coworker we make it easy to hire experienced Customer Service staff in the Philippines. We pre-screen and endorse all candidates that are shortlisted for your consideration, ensuring that they have the skills necessary to represent your brand. Our proprietary online management systems allow you to monitor and manage your Customer Service team, creating an environment of productivity and effective communication. We also take care of all payroll and HR issues allowing you to focus on growing your business.