Customer Service and Tech Support Outsourcing Philippines.
Professional Customer Service and Tech Support Reps From $6 Per Hour
Virtual Coworker provides highly talented customer service staff and tech support outsourcing in the Philippines. Increase customer satisfaction by hiring support staff:
- Email, Phone, & Live Chat Support
- Answer Questions & Help Resolve Problems
- Build Strong Relationships with Customers
- Technical & Administrative Back-Office Support
- Retain Customers & Grow Your Business
- Troubleshooting & Customer Support
Most of Carmela's experience has been spent in Customer Service. She has a successful track record of handling customer ...
Customer Care, Customer Disputes
Gerald has worked for a Teleshopping Account, which services clients in the US, Canada and Hawaii and has received recog...
Customer Care, Technical Support
Cathy has been working in the BPO industry for 9 years. Billing Expert in various lines of business.She was trained at a...
Technical Support, Customer Care, Conference Facilitating
Dedicated Virtual Assistants
(min. 20 hours per week)
From $6 an hour
Save up to 80%
on salary costs
Virtual Staff work
No Recruitment Fees
Expert Virtual Assistant Recruiters
in the Philippines
Virtual Customer Service and Tech Support from the Philippines
Virtual assistants are outsourced professionals who provide remote support for various administrative and personal tasks.
In the context of customer service and tech support, virtual assistants can provide flexible, cost-effective, and high-quality support for businesses of all sizes. Many businesses are turning to virtual assistants from the Philippines for their customer service and tech support needs, due to the country's highly skilled and experienced workforce.
Hiring a virtual assistant for customer service and tech support offers many benefits, including:
- Flexibility in working arrangements, especially with 24/7 coverage: Virtual assistants can provide around-the-clock customer service and technical support to clients, ensuring that their needs are met even outside of regular business hours.
- Access to a large pool of qualified talent in the Philippines, known for their excellent customer service skills and technical expertise: The Philippines is home to a large and highly skilled workforce, with a strong focus on customer service and technical support. Virtual assistants from the Philippines are known for their professionalism, attention to detail, and ability to provide high-quality support to clients around the world.
- Cost-effectiveness compared to hiring in-house staff: Virtual assistants from the Philippines offer competitive rates compared to hiring in-house staff or outsourcing to other countries. This makes it easier for businesses of all sizes to access high-quality customer service and technical support without breaking the bank.
- Streamlining workload and improving productivity, particularly for businesses with a high volume of customer inquiries and technical issues: By outsourcing customer service and technical support tasks to a virtual assistant, businesses can focus on other strategic activities, while ensuring that their customers are well taken care of. This can help improve productivity and overall business performance.
Services Offered by Virtual Assistants for Customer Service and Tech Support Virtual assistants from the Philippines offer a range of services for customer service and tech support, including:
- Answering customer inquiries and resolving technical issues via email, chat, and phone: Virtual assistants can provide prompt and professional responses to customer inquiries and technical issues, ensuring that customers are satisfied with the service they receive.
- Providing technical support for software, hardware, and other digital products: Virtual assistants can troubleshoot technical issues and provide solutions to customers, helping to improve their experience with digital products and services.
- Managing customer accounts and updating customer information: Virtual assistants can handle customer accounts, updating information as needed and ensuring that customers have access to the products and services they need.
- Generating reports and providing insights on customer service and technical issues: Virtual assistants can provide data and insights on customer service and technical issues, helping businesses to identify areas for improvement and make informed decisions.
- Handling billing and payments: Virtual assistants can handle billing and payment inquiries, ensuring that customers are invoiced and paid on time.
- Updating knowledge base and FAQs: Virtual assistants can update knowledge bases and FAQs with the latest information, ensuring that customers have access to accurate and up-to-date information.
Job Role-Specific Content
For customer service and tech support roles in particular, virtual assistants from the Philippines can provide a range of support services, including:
- Customer service representatives: Virtual assistants can provide prompt and professional responses to customer inquiries and issues, ensuring that customers are satisfied with the service they receive.
- Technical support representatives: Virtual assistants can troubleshoot technical issues and provide solutions to customers, helping to improve their experience with digital products and services.
- Quality assurance analysts: Virtual assistants can monitor and evaluate customer service.
Frequently Asked Questions
Virtual Assistant FAQs
Recruitment & Hiring FAQs
Billing & Invoicing FAQs
Managing Your Staff FAQs
How It Works
1. Submit your job description form
Our experienced Recruitment Team in the Philippines will source, screen, and interview candidates who are perfect for your role.
2. Choose your candidates
We’ll send you resume profiles of the best candidates including their hourly rate. You decide who you’d like to interview.
3. We’ll get them set up
After you choose your coworker, we’ll organize the paperwork and get them set up in our payroll and time tracker system.
4. We support you and your Virtual Coworker
We’ll send you daily reports of their logged hours, including a link to all screenshots, and provide ongoing support for you both.
Knowing that there is a variety of dedicated, motivated, highly-skilled talent with which VC can match us in a timely manner, is invaluable and has changed the way that we view team building. We will continue to work with Braden and his team for the foreseeable future.”
Jennifer Santoyo - Immersive
To be able to zero in on a suitable person with the skills that we required from Day One has been amazing. The alternative would have been spending large sums on trying out and training different applicants. My staff has excellent English, is highly skilled in Microsoft applications, pleasant, capable of finding solutions, independent and trustworthy. She is capable of meeting challenges and willing and able to learn new systems and methods of operation.The screening process of Virtual Coworker has enabled us to get straight into work without complications. We highly recommend their services. Virtual Coworker provides best virtual assistants from Philippines.
Leon - Director, HR industry
Virtual Coworker has given us a gift. Our VC is amazing; even better, is she is part of our team. The recruitment process was painless and we were able to conduct several very short interviews based on great profiles provided to us. Our VC has been with us now for 2 years and almost immediately we moved her from part-time to full-time. She is able to take on a variety of tasks and communicate smoothly with our team throughout the day like she was right here with us. It is a pleasure having her with us.
Mindy Prestage - LINK