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New Priorities for Managing a Virtual Team
When the coronavirus pandemic first hit, companies had to quickly shift priorities from “business as usual” to “keeping business going.” Sending workers home and learning how to work virtually stole the spotlight for many weeks. Fast forward several months, and teams are still largely working virtually. Now that the dust has settled, companies can move…
4 Tips for Successful Virtual Collaboration
Virtual collaboration has been a common theme in the workplace over the last year. At the beginning of the pandemic, finding ways to work and stay connected remotely was a matter of keeping your head above water. Now that the “new-ness” has had some time to wear off, companies can take a step back and…
- AI & Automation in Outsourcing | Communication, EQ & Collaboration | Productivity & Remote Tools | Remote Team Management
The Human Edge In An AI World: Redefining Leadership For Virtual Teams
As the founder and CEO of Virtual Coworker, I’ve spent over a decade navigating the complexities of managing a global remote workforce.
How to Build a Customer and Tech Support Team
Case Study: How to Build a Customer and Tech Support Team Business Name: BigAir Group Limited (ASX: BGL) Type of Company: Telecommunications Positions hired: Technical and Customer Support Explain the roles that you’re currently outsourcing Level 1 Technical Support for residential customers and non-technical Customer Service Representatives for corporate and wholesale customers. How did you…
Why Retention, Not Recruitment, Is The Real Competitive Advantage In Remote Teams
Republished from Forbes Business Council In the remote economy, hiring attracts attention, but retention determines who sustains performance over time. Many companies celebrate global talent pools, optimized recruitment funnels and aggressive growth targets. Yet the organizations that consistently outperform competitors tend to focus on something less visible and far less glamorous: keeping the people they have…
How to Monitor the Performance of Virtual Staff
A virtual assistant (VA) can greatly improve your productivity and, at the same time, give you more opportunities to focus on business and personal activities you enjoy the most. But how can you tell that a VA is indeed working for you? Unlike regular employees, you cannot exactly tell your VA to “step into your…
