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How to Build a Customer and Tech Support Team
Case Study: How to Build a Customer and Tech Support Team Business Name: BigAir Group Limited (ASX: BGL) Type of Company: Telecommunications Positions hired: Technical and Customer Support Explain the roles that you’re currently outsourcing Level 1 Technical Support for residential customers and non-technical Customer Service Representatives for corporate and wholesale customers. How did you…
How to Monitor the Performance of Virtual Staff
A virtual assistant (VA) can greatly improve your productivity and, at the same time, give you more opportunities to focus on business and personal activities you enjoy the most. But how can you tell that a VA is indeed working for you? Unlike regular employees, you cannot exactly tell your VA to “step into your…
Managing Offshore Staff
We are all faced with those moments when we are completely and utterly overwhelmed with the never-ending tasks at work. So how do we fix this? Hiring an employee to come into the office everyday can be expensive and there is no way we can manage to get everything done all on our own. This…
Best Practices for Effective Virtual Team Meetings
We’ve all been there: you log into a virtual meeting that runs overtime, loses focus, and leaves everyone wondering, What was the point? When your team is remote, great meetings aren’t just a nice-to-have; they’re essential for keeping everyone aligned, connected, and moving forward. The good news? With the proper structure, tools, and support from…
How Virtual Assistants Can Enhance Employee Productivity
Every business aims to achieve more in less time, but balancing workloads without overwhelming employees can be a challenge. As demands increase, productivity often suffers—leading to burnout, inefficiency, and missed opportunities. Enter virtual assistants (VAs): flexible, skilled professionals who support your team remotely. By taking on routine or specialized tasks, VAs free up your staff…
The Secret to a Successful Recruitment Partnership
If you’ve recently partnered with a recruiter to hire a staff member and had a positive experience, I’d imagine the timeline looked a little something like this: You, the hiring manager and/or internal recruiter identified a specific need within your team; You liaised with your consultant regarding said need and together established a plan of…
