How Can A Customer Service Specialist From Virtual Coworker Help Your Business?

  • Email, Phone, and Live Chat Support
  • Answer Questions and Resolve Problems
  • Build Strong Relationships with Customers
  • Administrative Back-Office Support
  • Retain Customers and Grow Your Business
  • Troubleshooting and Customer Support

Brilliant Filipino
Customer Service Specialists
From Virtual Coworker

  • Top 1% Of Candidates
  • Successfully Placing Staff Since 2011
  • Save Up to 80% vs United States and Australian Salaries
  • Main Offices in Australia and United States
  • We Handle Recruitment, HR & Payroll
  • No Recruitment Fees
  • Staff Work Your Timezone
  • Peace of Mind With Online Time Tracker
  • Expert Recruitment Team in Philippines

Price Guide for a Customer Service Specialist from Virtual Coworker

Virtual Staff Work 20 to 40 Hours Dedicated Per Week, Ongoing

Customer Service Specialist starting at $7 per hour

View Our Price Guide For More Information

What Our Valued Clients Say About Partnering With Virtual Coworker

Sample Customer Service Specialist Job Description

Job Title: Customer Service Specialist

Job Overview: We are seeking a customer-focused and empathetic Remote Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to work independently in a remote environment.


  1. Customer Interaction:
    • Respond to customer inquiries promptly and professionally through various channels, including email, chat, and phone.
    • Provide accurate and helpful information, addressing customer concerns and resolving issues.
  2. Problem Resolution:
    • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
    • Work proactively to identify recurring issues and collaborate with the team to implement long-term solutions.
  3. Product Knowledge:
    • Develop a deep understanding of our products and services to assist customers and provide accurate information effectively.
    • Stay informed about product updates, changes, and promotions.
  4. Order Processing:
    • Assist customers with order placement, tracking, and returns.
    • Collaborate with other departments to ensure seamless order fulfillment and delivery.
  5. Communication and Documentation:
    • Maintain detailed and accurate records of customer interactions in the CRM system.
    • Communicate effectively with other team members to share insights, feedback, and solutions.
  6. Customer Feedback:
    • Gather and analyze customer feedback to identify areas for improvement and contribute to ongoing service enhancements.


  • Proven experience in customer service or a related role.
  • Exceptional writing, editing, and proofreading skills.
  • Empathetic and patient attitude towards customer inquiries and concerns.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in using customer service software and tools

Education and Experience:

  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Previous experience in a remote customer service role is advantageous.

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