How Can A Technical Support Specialist From Virtual Coworker Help Your Business?

  • Respond to Support Tickets, Emails, and Other Inquiries
  • Stay Updated on the Latest Tech Trends
  • Install, Configure, and Maintain Software Applications
  • Process and Manage System Updates
  • Escalate and Resolve Complex Issues
  • Assist With The Setup and Maintenance of Remote Workstations for Employees.

Brilliant Filipino
Technical Support Specialists
From Virtual Coworker

  • Top 1% Of Candidates
  • Successfully Placing Staff Since 2011
  • Save Up to 80% vs United States and Australian Salaries
  • Main Offices in Australia and United States
  • We Handle Recruitment, HR & Payroll
  • No Recruitment Fees
  • Staff Work Your Timezone
  • Peace of Mind With Online Time Tracker
  • Expert Recruitment Team in Philippines

Price Guide for a Technical Support Specialist from Virtual Coworker

Virtual Staff Work 20 to 40 Hours Dedicated Per Week, Ongoing

Technical Support Specialists starting at $7 per hour

View Our Price Guide For More Information

What Our Valued Clients Say About Partnering With Virtual Coworker

Sample Technical Support Specialist Job Description

Job Title: Technical Support Specialist

Job Overview: We seek a skilled and customer-focused Remote Technical Support Specialist to join our dedicated support team. As a Technical Support Specialist, you will be key in providing timely and effective solutions to our customers’ technical issues. The ideal candidate should have a strong technical background, excellent communication skills, and a commitment to delivering exceptional customer service. This is a remote position, and the successful candidate will collaborate with cross-functional teams to ensure a seamless support experience for our users.


  1. Customer Support:
    • Respond to customer inquiries and technical issues through various channels, including email, chat, and phone.
    • Provide clear and concise instructions to help customers troubleshoot and resolve technical problems.
  2. Problem Diagnosis:
    • Analyze and diagnose technical issues reported by customers, identifying the root cause of problems.
    • Collaborate with customers to gather necessary information for effective troubleshooting.
    • Resolution and Escalation:
      • Provide timely and accurate solutions to technical issues, guiding customers through step-by-step processes.
      • Escalate complex issues to the appropriate internal teams for further investigation and resolution.
  3. Documentation:
    • Maintain detailed and up-to-date records of customer interactions, technical solutions, and issue resolution in the support database.
    • Contribute to the creation and maintenance of support documentation and knowledge base articles.
  4. Continuous Learning:
    • Stay informed about product updates, features, and industry best practices to provide informed and accurate technical assistance.
    • Participate in ongoing training to enhance technical skills and stay current with technological advancements.
  5. Customer Feedback:
    • Gather customer feedback to identify areas for improvement in products or support processes.
    • Communicate feedback to relevant teams to contribute to product enhancements.


  • Proven experience as a Technical Support Specialist or in a similar technical support role.
  • Strong technical aptitude with the ability to troubleshoot software and hardware issues.
  • Excellent written and verbal communication skills.
  • Patience and empathy in dealing with customer inquiries and technical challenges.
  • Familiarity with remote support tools and ticketing systems.

Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
  • Previous experience in remote technical support is advantageous.

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