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Managing a virtual assistant based in another country takes a different approach than a team member who is only a desk away. You don’t have the advantage of in-person communication, so you’ll need to find other ways to stay connected, communicate clearly, and ensure that your VA has everything they need to succeed. Let’s explore…
How to Build a Customer and Tech Support Team
Case Study: How to Build a Customer and Tech Support Team Business Name: BigAir Group Limited (ASX: BGL) Type of Company: Telecommunications Positions hired: Technical and Customer Support Explain the roles that you’re currently outsourcing Level 1 Technical Support for residential customers and non-technical Customer Service Representatives for corporate and wholesale customers. How did you…
How to Build the Most Loyal VA in the Philippines
I get asked all the time about the best way to create an amazing business relationship with a Virtual Assistant from the Philippines. In my experience, the way to do this can be a lot different from approaches most bosses take in western societies. Solid relationships are not built on money or gifts. It’s not…
How to best recruit and interview remote developers
Working with remote developers can be incredibly beneficial to a business. It’s an opportunity to employ highly skilled staff and to create working conditions that are suitable for both parties. However, for remote recruitment to work, it is crucial to find employees who are trustworthy, hard working and committed. What are the options? There are…
Managing Offshore Staff
We are all faced with those moments when we are completely and utterly overwhelmed with the never-ending tasks at work. So how do we fix this? Hiring an employee to come into the office everyday can be expensive and there is no way we can manage to get everything done all on our own. This…
The Secret to a Successful Recruitment Partnership
If you’ve recently partnered with a recruiter to hire a staff member and had a positive experience, I’d imagine the timeline looked a little something like this: You, the hiring manager and/or internal recruiter identified a specific need within your team; You liaised with your consultant regarding said need and together established a plan of…
